You can schedule online here. If you have any questions, please call us, or TEXT us at 202-293-5182.

Clients must complete online intake forms via Jane portal before each new appointment or newborn visit. Missing forms will delay your appointment start time and can cause billing issues.

For a full lactation consultation, please plan for 60 minutes. Your IBCLC will review your health and feeding history, discuss your breastfeeding goals, assess you and your baby, and help address nursing or pumping concerns.

Please bring your baby for feeding or weight-related concerns. All consultants have a scale available for weighted feeds.

Partners and support people are welcome to attend.

Post-appointment, notes from the session are uploaded to your patient portal.

Clients who have had appointments within the last 30 days can utilize our Warm Line for quick follow-up questions. The Warm Line is monitored Monday through Friday from 9:00 AM to 3:00 PM to help support you as you implement your care plan.

Scale and hospital grade pump rentals are available if you need one for your virtual appointment or for continued feeding support at home.

If you are paying out of pocket for a session or the non-insurance billable costs, your card on file will be charged 1–2 days after your appointment.

If you are using insurance, your final patient responsibility is determined by your insurance company after the claim is processed, which may take 2–6 weeks. See our Insurance page for current rates.

Yes. While the consultation itself may be billed to insurance, a $125 administrative travel fee applies to all home visits. This fee is out-of-pocket and never covered by insurance.

As a nonprofit, The Breastfeeding Center takes pride in providing low cost and free programming to expectant, new, and experienced families without insurance or those experiencing financial hardship. We never want payment to be an issue that stops you from receiving the care that you need.  See our Financial Assistance resources available to our community with the intent to support all families during their breastfeeding journey.

The following information may be helpful when verifying your benefits, submitting an insurance claim, or requesting reimbursement from your insurance company:

Our Address: 1020 19th St NW, Suite 150, Washington, DC 20036
Tax ID: 83-0575270
Billing NPI: 1427534783

In-Network Providers differ depending on the type of service you are receiving:

• In-Person Appointments & Classes: Covered by United, Aetna, BCBS, and DC Medicaid.

• Virtual (“Telehealth”) Appointments: Covered by United, Aetna, BCBS, and DC Medicaid.

• Virtual Classes: Covered by Aetna, BCBS, and DC Medicaid.

Important Notice: United is not covering virtual lactation classes at this time.

Telehealth coverage varies by plan. Some telehealth services may be subject to your deductible, which could result in patient responsibility.

Please contact your insurance provider directly to verify your specific coverage and benefits before booking.

When verifying your benefits, ask:

• Is lactation care covered under my plan?

• Is there a copay, coinsurance, or deductible?

• Does my plan have a limit on lactation visits?

• Do I need a referral, authorization, or precertification?

• Are telehealth lactation visits covered?

• Are breastfeeding classes covered?

Keep in mind: Some plans have limits on the number of lactation sessions or visits they cover. For example, some Aetna plans allow up to 6 lactation sessions, and classes may count toward that limit depending on your plan.

Ask your insurance company how individual visits and classes are counted under your specific benefits so you can understand how many covered sessions you have available and plan how you want to use them.

Requirements vary by plan. Under the Affordable Care Act, most insurance plans cover breastfeeding support and equipment without a copay. However, your specific plan may still require a doctor's referral or pre-certification.

To avoid unexpected costs, call the member services number on your insurance card before your visit to confirm your plan's specific requirements.

Helpful information:

Our Address: 1020 19th St NW, Suite 150, Washington, DC 20036
Tax ID: 83-0575270
Billing NPI: 1427534783

You may still qualify for full coverage through a "gap exception" if there are no in-network lactation providers within your plan’s required distance (typically 30–50 miles). To find out if you qualify, call the member services number on your insurance card to ask about their exception process and what documentation they require, as some plans will need your OB/GYN, midwife, or PCP to submit the request on your behalf. 

Alternatively, you can pay for services directly, and we will provide you with a superbill (an itemized medical receipt) to submit to your insurer for potential reimbursement, though final approval depends entirely on your specific plan's out-of-network benefits.

Tax ID: 83-0348005
Billing NPI: 1427534783

Many Aetna plans cover up to six lactation visits (tracked as code S9443) that are typically shared between you and your baby. How these visits are counted varies by the services provided, whether your baby is present, and if your specific plan provides additional lactation benefits beyond this initial limit.

Depending on your plan, prenatal breastfeeding classes may count toward this limit, so you might choose to pay for classes out of pocket to save your covered insurance benefits for one-on-one lactation consultations. 

Because individual plan requirements, deductibles, copays, and visit limits vary, we strongly recommend calling Aetna directly to confirm your out-of-pocket costs.

When you call, use this quick checklist to verify your coverage:

• How many S9443 lactation units do I have available, and are they shared with my baby?

• How are my visits counted, and do breastfeeding classes count toward my limit?

• Are additional lactation services available after my S9443 benefits are used?

• Will I owe any out-of-pocket costs like a copay, deductible, or coinsurance?

Disclaimer: This information is provided as a general guide and does not guarantee coverage. Insurance benefits vary widely by individual plan. You are ultimately responsible for verifying your specific coverage with Aetna and for any out-of-pocket costs or balances not covered by your insurance provider.